When I first designed Josh's company's website, I'll admit that I ganked pictures freely from Google Image searches to illustrate some of his services. I would think this would be commonplace. Things like moss on rooftops and leaf-filled gutters are usually not pictures one readily has available in their personal files. I didn't really think that anyone would care that this type of photo of theirs would appear on a small business website. I was wrong.
Yesterday, I picked up our mail at the post office box in the midst of running other boring errands and I was surprised to discover we had received a notice to sign for a certified letter. I waited in line with curiosity. When I finally signed for the letter and received it, I immediately saw it was addressed to Josh's company with "Copyright Violation Notice" scribbled in red on the envelope. I worried that someone had copywritten the name of his company and we had "stolen" it. We just went through a name change a few months ago due to another company in the area choosing the same name for themselves. Since then, we've spent money on new business cards, advertising, registering a domain name, and advertising costs. I was nervous about having to tell Josh it was all for naught. Thankfully, that wasn't the issue. The issue, it turned out, was that someone had found their photo on our website and demanded it be removed within 48 hours as well as a written apology sent to them. The consequence would be $1000.00. Now, I don't know if that $1,000.00 fine would hold up in court, but I didn't need to find out. The picture is insignificant. Insignificant and, to be honest, not that great. Of all the images on the site, it is the one I would gladly relinquish without a care.
Within 12 hours, I deleted it and have since replaced it with photos taken by one of Josh's former coworkers. The pictures are small and largely unimportant to the site, but they add variety to the page. I just find it really surprising (and annoying) that someone would have taken the time to complain and impose a ridiculous fee on us. How did this guy find the photo anyway? Thus far, the site has only gotten maybe 100 unique visitors. I assumed they were a combination of family and friends and an additional 50 or so Seattle residents coming across the link on Craigslist or in doing Google searches for home maintenance services. Add bored Portland residents with an odd attachment to photos of moss-covered rooftops to the list, I guess.
I am leaving Josh in charge of writing a formal apology to the guy. If left up to me, I think I would have difficulty being professional. Who has the kind of time to troll the web looking for their photos? In looking up his website, I got my answer pretty much. He has a home maintenance business, but he's clearly bored. The site is filled with words. Words about himself going to Community College and earning a 4.0 in a computer class. Many words and even a screenshot of his unofficial transcript. Words about how he is licensed with the Oregon Dept. of Agriculture to treat moss. Words about words. Seriously. I've never seen so many words on a site that is supposed to advertise a home maintenance business. It's incredibly wordy and aesthetically unpleasing. It's a shame because his very large photo of himself on the home page shows him to be a fairly attractive guy. What a waste. So, I guess, all in all, I should feel badly for the guy. I just took the letter to be pompous and threatening. So I'm being defensive as a result.
There is one photo on the site that I stole from Google Images and researched to find belongs to another window cleaning company in Boise. I really like that photo and, even though I do think our use of these photos is insignificant, I'd like to use it. I took it off for now and have emailed the guy to ask his permission to use it. I don't think we'd ever hear about it if I used it without getting the go ahead from him, but I did it just in case. I don't want to have to wait in line at the post office again unless it's for a really great pair of shoes someone sent me.